I got the car with 12 miles on. It now has 75 miles and declined to do anymore. It stalled while my wife was at a stop downtown Honolulu and would not start again. So much for safety! Three policemen were quite gracious and pushed it to the closest sidewalk. My wife called Volvo-On-Call. That was almost 4 hours ago and she is still waiting for a flatbed to take the car to Volvo. So much for service.

Thats a long time, sorry to hear it. Let us know what happened.

And :00000732:

Would love to tell you what was wrong but as of Monday 4 p.m. local time, my wife never heard progress report from Volvo, despite many calls. Decided to go to the next level and started calling management. Eventually she was told a technician had started working on it. Does that sound comforting? You tell me. Oh, and by the way, I happen to be close to disabled as I can’t walk much. Did Volvo call back to offer a plan? No. Did Volvo call back to offer an alternative? No. Did Volvo call back to offer a time line? No. :crying: Almost.

Day 3. Well, now we know what went wrong. I could blame it on my wife. She took my car out on a rainy day. Couldn’t do that with my XC90. Apparently the rain shorted a connector to the CEM or the CEM itself, I am not sure I understood what the technician explained to me. Volvo is providing me with a loaner while waiting to hear from H.Q. Good thing because it is raining again...

Day + 5 - The car stalled while being driven. My wife gave formal written notice to Volvo of a defect that appears to fit HRS 481-I3-(d)(2): nonconformity ... "which is likely to cause death or serious bodily injury if the vehicle is driven..."

Day 8 - Car is still at Volvo. Got news for the first time despite leaving several messages. I am told they are waiting for a part, a fuel pump and should receive it tomorrow. Fuel pump?

Day 11 - Got the car back this afternoon - Service replaced the fuel pump. They showed me a kink in a fuel line. Everybody is nice but nobody at Volvo ever said sorry for the problem. That would have helped a lot!

Sunday 4-9 AGAIN!!! The XC90 stalled while I was driving it, while I was turning left at an intersection.... I was lucky there was little traffic and I was going downhill or otherwise I would have been a sitting duck waiting to be hit by another vehicle. Losing power is indeed scary, and all of the sudden you have to muscle 4500 pounds. If you want to know the feeling, turn off your ignition key while driving... NOT recommended by the way. Good thing I was the driver and not my wife (who is very small) or my 16 year old son. The dashboard lit up like a Christmas tree with a number of totally useless messages. I tried to re-start the car several times. Nothing. Exactly like 2 weeks ago. I called Volvo-on-Call and the car is back to the service dealer.
The car has a grand total of 169.5 miles on it and twice it stalled while being driven... 94.5 miles since the 1st stall... after spending 11 days at the Volvo service dealer.
It would be too easy to blame the service dealer. I still have not heard from Volvo (the maker of the car) regarding the first stall. I would have thought Volvo would know about it thanks to their monitoring of Volvo-on-Call where the first thing they ask you is the model, year, milage, VIN. Or may be they don’t monitor the performance of their product. Or maybe they don’t care.
Tell me, if you were in charge of Volvo (NOT the service or sales dealer, I am talking about the manufacturer which built that car and got a big chunk of my money) , what would you have done in regards of the first stalling incident? And what would you do now?
Any suggestion on how to terminate this nightmare would be appreciated!

Can you update us on the outcome of your problem?
Thanks,
CUGZ

This XC90 is a LEMON. Most states have lemon laws and you should be able to return the vehicle at no cost to you under them. Sounds like they put this one together on a Friday afternoon :unsure: .

Volvo USA bought the car back. We got the check a few days ago. I believe the problems with the XC90s are not dealer/service issues but deficient management control of growth! Volvo should have produced fewer cars and made sure they were top quality. Well, I hope they do better the next time I look for a car, which should be in a couple of years. Good luck to you all.
P.S. We are still very happy with my wife S80 (2004 Turbo) and say many good things about it.

Hello. We need help with our 2006 XC90. Ten days after purchase it stalled while driving with our 3 small children in the car and would not restart. We had to have it towed back to the dealer. The car had less than 600 total miles. The problem was "corrected". Then less than 500 miles later, it stalled again. The dealer has now had our car for 2 weeks installing our second fuel pump. Needless to say, my husband is furious and worried about our safety in this car, and has expressed this sentiment and concern to the CEO's office at Volvo. We believe this car is a lemon. We have noticed on this forum several people with similar problems. We also have noticed one member who has had success with Volvo buying back his car. Can anyone help us achieve the same result?