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> Safe And Secure Warranty, Specifics about covered maintenance
post Jun 21 2011, 12:29 AM
Post #1


Group: Members
Posts: 21
Joined: 20-March 11
Member No.: 87,093
Status: Offline
Location: USA
Drives: 2010 volvo xc 60 3.2

So all US 2010 (2011 and 2012 too) Volvo models sold new come with Volvo's complimentary "Safe and Secure" complimentary maintenance service for 5yrs/60K miles. Right?

But I am having conflicting signals. Does this cover the first 8 scheduled maintenance events (up to 60,000) or only up to 30,000?

On a Volvo website it says "The maintenance program covers the first eight scheduled services at no charge. The service schedule is 7,500, 15,000, 22,500, 30,000, 37,500, 45,000, 52,500 and 60,000 miles.**"

but then it goes on to say,

**All model year 2010, model year 2011 and model year 2012 Volvos sold to retail customers include 7,500, 15,000, 22,500 and 30,000 mile scheduled services performed within four years from in service date at no charge.

Is the 5yr/60K Safe and Secure only an option? I believe I have this warranty program, but how do I know for sure?

Thank you.

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post Jun 22 2011, 12:29 PM
Post #2


Group: Members
Posts: 54
Joined: 23-February 10
Member No.: 69,370
Status: Offline
Location: USA NC
Drives: 2008 S60 T5

Contact your service advisor at the Volvo retailer and they can inquire your vehicle information and tell you exactly what it is eligible for.
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post Nov 2 2012, 11:44 AM
Post #3


Group: Members
Posts: 3
Joined: 26-October 12
Member No.: 112,194
Status: Offline
Location: Mission Viejo CA
Drives: Volvo S80

I am doing an extensive clarification process with Volvo regarding the Safe and Secure Warranty and the VIP. Have some warranty issues what I am learning is: what you were told is not what you have. This is coming from customer service Volvo North America. Safe and secure wear and tear portion only is extended to breaks pads, rotors and windshield wiper. All other occurrences fall under the 4year 50,000 mile warranty or the 12 month 12,000 mile warranty. In your owners manual you will find a booklet warranty and secluded maintenance very precise on what is covered but no mention of Safe and Secure. Volvo has written safe and secure to be subject to interpretation by Volvo. I did not realize that some items are covered for 12 months or 12,000 miles. I am learning the hard way; the Volvo we all came to love and trust is more like general motors was now it would appear GM trumps Volvo. Read everything before signing anything it appears that the warranty is like a political statement vague.
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