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> Thats Why We Have Warranties
 
shandy
post Sep 13 2007, 05:21 PM
Post #1


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Group: Members
Posts: 3
Joined: 4-January 07
Member No.: 22,824
Location: uk
Drives: 2005 volvo v50 se sport 2.0d
Status: OFFLINE



After 18 months of faults with my V50 SE sport, I have finally realise what Volvo UK are all about and their poor customer service.
Keeping it short, Today I spoke with Claire Parson, escalations manager at Volvo UK.
I asked her how much will I have to put up with, and how many more faults to expect. She replied by saying "that why we have warranties". Great comment to a customer.

I feel that the car is never going to be fault free and is dangerous.
I've asked Volvo to replace the car, but they stated that they don't sell cars and my agreement was with the dealer, not Volvo.
Volvo just wash their hands as they sold the car.

After writing twice to the UK Managing director, I never got a reply. Claire Parson has failed to return my calls and return my emails.
This just shows how poor the organisation is.

After reading many threads on these forums, I don't seem to be alone. Volvo just don't know how to fix the faults or deal with customers.

Mr Director, sort it out and get staff who can say the right things and get the car fixed straight away. Your company saying should be change to... Volvo NOT for life.

My advise to anyone wanting to buy this product is... DONT.


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