My e-mail send to sweden volvo. My problem... :(

So whats the status?

Volvo sweeden e-mail and volvo ceo Fredrik Arp e-mail adress ??? please send e-mail.

This remember me a true story of a customer complain and how the seller couldn’t address it the right way, as they didn’t read between the lines (root cause problem solving), the story goes like this.

It was a similar letter send by the customer with a similar problem, the customer complain that he was having a problem with the starter in a “random” basis, he said on his letter that going back to home after work he very often stopped on a local Ice Cream store to buy some snack, he parked at the store parking lot and walked in to make the order, and when he chooses a milkshake and then came back to his car to eat it while driving back to home, the car did not show any problems, the problem was if he ordered an Ice Cream, the car wont start for a few minutes, the local car dealer, thought that he was crazy as they couldn’t find any problem with all their computers and experience, neither recreate the problem, plus they change lots of electrical parts to “fix” the problem, and still the customer returns claiming to had the same problem last night.
The customer was desperate and sent a letter to the company headquarters and finally got the attention from an expert that pointed the problem to the ignition coil, they changed and the customer never experiences the problem again.
You might ask, why he had the problem when ordering an ice cram and not when ordering a milkshake, the answer plain an simple, and can be found by reading between the lines on the customer letter………….the ignition coil had indeed a overheating problem and have to cool down to work again, and by ordering the milkshake as it takes more time to be prepared by the store clerk the ignition coil had enough time to cool down and work again, this wouldn’t happen when ordering a simple ice cream.

The only intention of this story is to point the fact that sometimes we did not take the time to get to the root cause of a problem and always choose the easy way to try to “fix” it, I am not saying that this is the problem with your S40 2006, but you need to challenge them to get to a problem root cause the first time, instead of guessing and for this there is a few methodologies of doing that.

Hope you get your problem fixed right away, as they might end giving you a new car to “correct” the problem.

Take care and keep us posted on any update.

Send the letter / email to gcr@volvocars.com

Please keep the post updated about the status.